Combatant Essentials Return Policy
At Combatant Essentials, we strive to ensure that our customers are satisfied with their purchases. If for any reason you are not completely happy with your order, we are here to help. Please review our return policy below.
How to Request a Return
To initiate a return, please contact us at info@combatantessentials.com with your order number and the reason for your return. Our customer service team will provide you with instructions on how to proceed.
Return Eligibility
- Timeframe: You can return a product within 14 days of receiving your order.
- Condition: The item must be unused, in its original packaging, and sealed as well as possible to prevent damage during return shipping.
- Exclusions: Hygienic products, oils, and sprays are not eligible for return if they have been used.
Return Process
- Contact Us: Email info@combatantessentials.com with your order details to request a return.
- Prepare Your Return: Repack the item in its original packaging and ensure it is sealed securely.
- Shipping: Follow the instructions provided by our customer service team. You will be responsible for the cost of return shipping unless the item was received damaged or defective.
Refunds and Exchanges
- Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within 7-10 business days.
- Exchanges: If you are not happy with your product, you may choose to receive a discount on a future purchase or exchange the item for another product of equal or lesser value. Please mention your preference when contacting us for a return.
Non-Returnable Items
- Used hygienic products
- Oils and sprays that have been opened or used
Contact Us
For any questions or concerns regarding returns, please contact us at:
Email: info@combatantessentials.com